Contact Rooted Heating & Air
We're here for you!
- Service Area Jackson, MS & the surrounding metro
- Phone (601) 966-4601
- Email info@rootedhvacms.com
Before you pick up the phone
Three things people usually want to know first: when someone actually answers, how quickly we can get there, and whether we come out to their part of the metro. Here are all three, without the runaround.
If the heat or the AC has quit
Call us (601) 966-4601During posted hours we usually reach emergencies within about two hours across Jackson, Ridgeland, Madison, and the surrounding metro. “Usually” is doing real work in that sentence — it describes a normal day, not a promise, and a July afternoon when half the metro’s condensers give up at once is not a normal day.
Call rather than write. The phone gets you someone who can ask the two or three questions that decide whether we dispatch now.
When we’re open
- Monday – Friday
- 7:00 AM – 6:00 PM
- Saturday
- 9:00 AM – 5:00 PM
- Sunday
- Closed
Those are the hours a person is at the phone.
Where we work
Rooted covers the Jackson metro — Hinds, Madison, and Rankin counties, plus the towns that ring them. Each city below has its own page describing what we actually run into there: the ductwork in its older neighborhoods, the systems its newer subdivisions were built with, and how both behave in a Mississippi August.
Housing stock varies enough across the metro to matter. Older neighborhoods in Hinds County often still run ductwork sized for a smaller, less efficient system than what gets installed today, so swapping the unit alone without addressing that trunk line can leave rooms unevenly cooled. Newer subdivisions across Madison and Rankin counties usually arrived with tighter, better-insulated construction, which changes how a system cycles more than how hard it runs. Either way, a Mississippi summer keeps a system working nearly continuously for months, and that sustained duty cycle is what wears components down, not any single hot afternoon.
Cities we cover
What happens after you send this
Your message goes to Logan Wilson, who owns Rooted and still runs service calls himself. Leave a number and he’ll call you back the same business day — a real conversation, not an auto-reply. Without one he’ll reply by email just as quickly. If the house is already too hot or too cold, call instead: (601) 966-4601.
Thanks — your message is on its way.
Logan will be in touch the same business day — by phone if you left a number, by email if you didn’t. In a hurry? Call (601) 966-4601
Ready for Reliable Comfort? We're Just a Call Away!
Don't let comfort problems linger - your home deserves better, and so do you!